SHOPPING SAFETY
Shop carefully. Keep your details private.
Shopify handles sign-in and profile data. Here are practical rules for orders and contacting support.
Shopping safety
- Your sign-in code is private
Keep email codes, passwords and access to your inbox private. Support should never receive these details.
- Pay on the checkout page
Never send your full card number, CVC or banking codes by email or chat. Check the website address before paying.
- Review your order first
Check the items, variants and recipient address. Editing a saved address does not change an existing order.
- Manage your privacy
Open the store privacy policy and data preferences.
Return policy
Questions about a product, damage, a return or an order document? Find the next step here.
Return policyPrivacy
Open the store privacy policy and data preferences.
PrivacyOrders are linked to the purchase emailSign in using the email used at checkout. Saved profile addresses apply to future purchases; contact support to change an existing order.
HERE TO HELP
A question? Let’s work it out.
Include your order number and purchase email. For damage, prepare photos of the item and packaging.