SUPPORT · AWANTIGO
Help with fewer steps.
Orders, delivery, returns or documents — choose a topic and contact Awantigo.
My orders
Open your purchase history, order contents and current payment and delivery status.
My ordersTracking
Find the tracking number and carrier link once your order has been handed over for delivery.
TrackingProfile and addresses
Your name, email and addresses for future purchases are kept in your Shopify profile.
Profile and addressesShopping safety
Shopify handles sign-in and profile data. Here are practical rules for orders and contacting support.
Shopping safetyFrequently asked questions
Why can’t I see my order?
Sign in using the email used at checkout. If your order is missing, contact support and include its order number.
How do I change an existing order address?
Contact support as soon as possible with the order number and correct address. Profile changes apply to future purchases. Whether an existing order can be updated depends on its status.
How do I request a return or report damage?
Open your order and check the available actions. If the option you need is missing, contact support with the item, reason and order number. Include photos for damage. Agree the return address and next steps with support.
Where can I find an order document?
Open the order and check its available documents and purchase email. If a document will not open, contact support with the order number and purchase email.
Why is the 3 + 1 gift missing?
Your cart must contain four eligible B-series pairs while the offer is active. Shopify discounts one eligible pair; the gift is not added as a separate item automatically. Offers cannot be combined.
What does the €100 bonus mean?
AWANTIGO100 reduces eligible item costs by €100 on a subtotal of at least €1,000. It is not a withdrawable balance or a cash prize. Terms are shown before use.
HERE TO HELP
A question? Let’s work it out.
Include your order number and purchase email. For damage, prepare photos of the item and packaging.