DELIVERY · AWANTIGO
Your order’s journey.
After dispatch, your tracking number and carrier link are available in the order. Before dispatch, check its current status.
My orders
Open your purchase history, order contents and current payment and delivery status.
My ordersOpen tracking
Use the store tracking service or open your order details.
Open trackingWhy is tracking not working yet?
Tracking appears after dispatch. The first events may arrive later when the carrier processes the parcel. If updates are missing, include your order number when contacting support.
HERE TO HELP
A question? Let’s work it out.
Include your order number and purchase email. For damage, prepare photos of the item and packaging.
From checkout to your door
These steps explain delivery. Your actual order status and dates appear in the lookup results on the tracking page.
- 01
Order placed
Your order is in your account. Payment status is shown separately.
- 02
Preparing
Your items are being prepared. A tracking number alone does not mean the parcel has shipped.
- 03
In transit
The carrier has accepted the parcel. Scan events, places and dates are available here.
- 04
Out for delivery
Your parcel is being prepared for handover. Follow confirmed carrier instructions.
- 05
Delivered
The carrier has confirmed delivery. If your parcel is missing, contact us.